Privacy Policy

Last Updated: May 5, 2026

Affiniti Digital Solutions Inc. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including PIPEDA.

1. Information We Collect

We may collect the following information:

From our website (affinitids.ca, affinitids.com): Name, Email address, Phone number

From services we provide:

- Customer contact information (on behalf of our clients),

- Communication data (SMS, email interactions),

- AI-generated call transcripts and summaries (where applicable)

2. How We Use Your Information

We use information to:

- Respond to inquiries

- Provide and manage our services

- Deliver AI receptionist, automation, and web services

- Improve performance and user experience

- Communicate updates or service-related messages

3. AI & Automation Processing

Some services use artificial intelligence to:

- Handle incoming calls

- Generate summaries and transcripts

- Automate communications (SMS/email)

These outputs are provided to our clients (business owners) to help them manage customer interactions.

4. Consent

By using our website or services, you consent to the collection and use of your information as outlined here.

For communications (SMS/email), consent is obtained in accordance with Canada's Anti-Spam Legislation.

5. Third-Party Services

We use trusted third-party platforms to operate our business, including:

- CRM and automation systems (e.g., GoHighLevel)

- Hosting providers

- Domain providers

These providers may process data on our behalf.

6. Data Storage & Security

We take reasonable steps to protect your information using secure platforms and industry-standard practices. However, no system is completely secure.

7. Your Rights

You may request:

- Access to your personal data

- Corrections to inaccurate information

- Removal of your data (where applicable)

8. Cookies & Tracking

We may use cookies or similar technologies to improve website performance and user experience. You can disable cookies through your browser settings.

9. Contact Information

Affiniti Digital Solutions Inc.

329 Howe Street, Unit #541

Vancouver, BC, V6C 3N2, Canada

Email: [email protected]